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Corporate Banking Services, Bilingual, Japanese Corporate Banking (JCB), Specialist II

Watch our story to experience MUFG
  • Requisition #: 10031574-WD
  • Job Type: Full Time
  • Location: Chicago, IL
  • Brand: MUFG

Your potential. Your opportunity.

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018). In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

 

The Client Services Administrator will communicate and negotiate with Corporate Banking Department (CBD) customers as well as coordinate with CBD in executing daily transactional activities including loans and investments, and developing and maintaining good customer relationships via responding to customer inquiries and solving customer problems.

 

Major Responsibilities:   

  • Utilize knowledge of Bank policies, procedures, and accounting principles to ensure timely and accurate processing of new/renewal loan transactions via direct communication/negotiation with CBD customers and accurate instructions to the Operations Areas.
  • Develop, maintain, and work to broaden and deepen close relationship through daily contact with and appropriate services to CBD customers
  • Investigate customer problems independently, and inquires and follows through to bring matters to a satisfactory conclusion, or escalates issue to Department Head or CBD RM/Head of CBD as appropriate.
  • Process and execute Loan and Time deposits via direct communication/ negotiation with CBD customers and accurate instructions to the Operations Areas.
  • Review operational documents for Long Team Loan, Short Term loan and Time deposit instructions for processing.
  • Perform duties as assigned by Department Head including, such as:
    • Investigate and provide solutions for past due and pending items.
    • Support RMs in CMS promotion including telephone marketing.
    • Prepare account certifications for customers.
  • Update and maintain a variety of databases; retrieve data to produce reports, conduct analyses, and respond to customer and management inquires.
  • Maintain full understanding of the Bank's internal policies and procedures relevant to the job responsibilities, acquire knowledge and keep abreast of overall banking operation and products as well as the financial market conditions.
  • Participate in Kaizen (continuous improvement) activity to improve accuracy and efficiency of operations and prepare and update CSD operation manuals and procedures if any.
  • Perform other duties as assigned by the Department Head.
  • Cross/check and review transactions prior to release for processing.

Our culture gives me reason to believe in our vision. Day in and day out, we all come together as one MUFG. - Erjin S. - Managing Director, Transaction Banking Diversity at work.  100% score on human rights campaign. Corporate Equality Index 2014-2018 Our achievements. Best Corporate Bank in the World. Global Finance - 2018

Additional Requirements

We Require:

  • A degree in Business or related field of study.
  • A minimum of 2+ years’ prior work experience; Financial Services client services work experience will be a decisive asset.
  • In-depth knowledge of corporate banking procedures, products and operations.
  • Japanese Language skills a decisive asset
  • Excellent communication skills with attention to details.
  • Knowledge of basic PC applications (MS Word and PowerPoint).
  • Basic knowledge of accounting principles.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

 

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business.  We do not discriminate in employment decisions on the basis of any protected category. 

 

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

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